Digital Vision Automation

ArchiCAD Support

There are many ways to get your questions answered.

ONLINE, 24/7:

Graphisoft US Technical Resource Portal (includes Knowledge Base, Tech Support contacts, Library Updates, tips, etc., your one-stop-shop for ArchiCAD technical issues)

Join the ArchiCAD-Talk Knowledge Exchange Forum, a world-wide user group

Visit often the ArchicadWiki: a community-driven compendium of technical articles reviewed and edited by users worldwide, rich with tips and tricks.

YouTube.com, A surprisingly huge compendium of how-to ArchiCAD videos, interviews with famous architects, and more (search on ‘ArchiCAD’).

ArchiCAD Reading Room, sponsored by CADigest and Tips and Tricks Series sponsored by AECBytes. Practical tutorials, tips, and tricks by ArchiCAD luminaries.

HOW TO TRANSITION TO ARCHICAD 12:

Click here (PDF file) to download step-by-step instructions and tips & tricks for upgrading and transitioning to ArchiCAD 12.

LIVE PHONE SUPPORT:

Digital Vision has a “Three Strikes and You’re In” phone technical and training support policy:

1. Try to accomplish your desired task; if it doesn’t work the first time…
2. Try it again; if it doesn’t work the second time…
3. Check the manual, or go the ArchiCAD Help menu, or check on-line (see above) to figure out on your own how to achieve your objective.

If, after the third strike, you cannot figure out how to make things work, call or e-mail our technical and training support specialist¹:

Jeremiah Hill at 602.741.2242
e-mail: jeremiah@digitalvis.com
(Jeremiah is your first line of support. If he cannot resolve your problem, he has the capability of up-leveling your support concern to Graphisoft Technical Support, who will monitor your tech issue until resolution.)
or
Graphisoft Technical Support:
Call 800.238.3992 (Mon-Fri 9:00 AM-8:00 PM EST)
e-mail: support@graphisoft.com
Ask US Tech Support team on-line
FAX your tech questions: 413.383.2410